单项选择题
A.Express appreciation for the order and identify it by the customer's order number or by date if the order is unnumbered.
B.Express regret that either all or some identified items cannot be shipped and state the reason.
C.Give a guarantee to the customer that the items will be shipped in time.
D.If one or more items have been discontinued，suggest an alternative for the customer.
单项选择题 In Canada，direct eye contacting is acceptable when you want to convey（）and（）.
单项选择题 Japan in past were asked to focus on（）in order to avoid eye contact.
单项选择题 Eye contact is（）kept during British conversations,because people believe eye contact is a mark of rudeness.
单项选择题 When ordering products，you should provide clear and correct shipping instructions，which one you should not specify？（）
单项选择题 Americans take direct eye contact as a sign of honesty and sincerity，although it（）.